YOUR CHARGES
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The Charges you will pay are set out in the Application for Embedded Network Electricity Supply. Those Charges may include a card payment fee for payments made by Visa or Mastercard, a late payment fee for bills paid after the Due Date, an account establishment fee for transferring to us from another retailer or setting up your account with us for the first time, and a paper bill fee if you get your bill by post.
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Unless we say we won’t do so in the Application for Embedded Network Electricity Supply, we can vary the Charges at any time by notice to you. This means we can vary the amount, nature and structure of any of the Charges. The notice may be by a message with your bill. For Small Customers in NSW and SA we’ll give you 5 Business Days notice. For Victorian and Western Australian Small Customers we’ll notify you as soon as practicable, but no later than your next bill. For Small Customers in Queensland, we’ll give you at least 10 Business Days’ notice of any increase to the charges, and otherwise notify you no later than your next bill. Exceptions may apply in accordance with Electricity Laws.
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Depending on your creditworthiness, we may ask you to pay a Security Deposit.
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If you breach your Agreement or the Electricity Laws, we may charge you any reasonable costs we incur as a result, except where those amounts are included in the Charges.
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